The impact of a service failure event on customers' global judgments of and behavioral responses to strategic airline alliance entities

Karin Weber; B. Sparks

The impact of a service failure event on customers' global judgments of and behavioral responses to strategic airline alliance entities

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original language	English
Pages	371-374
Number of pages	4
Publication status	Published - 2004
Event	International Research Symposium on Service Excellence in Management - Duration: 1 Jan 2004 → …

Conference

Conference	International Research Symposium on Service Excellence in Management
Period	1/01/04 → …

Cite this

@conference{59d4753d631e41789e2ec4caf732c844,

title = "The impact of a service failure event on customers' global judgments of and behavioral responses to strategic airline alliance entities",

author = "Karin Weber and B. Sparks",

year = "2004",

language = "English",

pages = "371--374",

note = "International Research Symposium on Service Excellence in Management ; Conference date: 01-01-2004",

}

The impact of a service failure event on customers' global judgments of and behavioral responses to strategic airline alliance entities. / Weber, Karin; Sparks, B.
2004. 371-374 Paper presented at International Research Symposium on Service Excellence in Management.

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

TY - CONF

T1 - The impact of a service failure event on customers' global judgments of and behavioral responses to strategic airline alliance entities

AU - Weber, Karin

AU - Sparks, B.

PY - 2004

Y1 - 2004

M3 - Conference presentation (not published in journal/proceeding/book)

SP - 371

EP - 374

T2 - International Research Symposium on Service Excellence in Management

Y2 - 1 January 2004

ER -