TY - JOUR
T1 - The evolution, progress, and the future of corporate social responsibility
T2 - Comprehensive review of hospitality and tourism articles
AU - Wong, Antony King Fung
AU - Kim, Seongseop
AU - Lee, Suna
N1 - Publisher Copyright:
© 2021 Taylor & Francis Group, LLC.
PY - 2022/2
Y1 - 2022/2
N2 - This study is a critical literature review of previous corporate social responsibility (CSR) papers in the hospitality and tourism industry. The purpose of this study is to identify the current gaps in the research and practical contexts and to introduce instructive recommendations for future research. We conducted a content analysis of 96 CSR studies in the hospitality and tourism industry, and in this paper we acknowledge and criticize the existing CSR. The finding of this study indicates that previous CSR studies were usually conducted in well-developed regions and used a quantitative methodology approach. Overreliance on third-party data, incongruent CSR measurements, and unclear mechanisms between CSR and its outcome are research problems. Meanwhile, a limited number of studies have explored the relationship between CSR and communities, and no study has investigated various stakeholders’ perceptions within one study. A corresponding recommendation for these knowledge gaps was suggested.
AB - This study is a critical literature review of previous corporate social responsibility (CSR) papers in the hospitality and tourism industry. The purpose of this study is to identify the current gaps in the research and practical contexts and to introduce instructive recommendations for future research. We conducted a content analysis of 96 CSR studies in the hospitality and tourism industry, and in this paper we acknowledge and criticize the existing CSR. The finding of this study indicates that previous CSR studies were usually conducted in well-developed regions and used a quantitative methodology approach. Overreliance on third-party data, incongruent CSR measurements, and unclear mechanisms between CSR and its outcome are research problems. Meanwhile, a limited number of studies have explored the relationship between CSR and communities, and no study has investigated various stakeholders’ perceptions within one study. A corresponding recommendation for these knowledge gaps was suggested.
KW - content analysis
KW - Corporate social responsibility
KW - environment
KW - green
KW - stakeholder
UR - http://www.scopus.com/inward/record.url?scp=85075240362&partnerID=8YFLogxK
U2 - 10.1080/15256480.2019.1692753
DO - 10.1080/15256480.2019.1692753
M3 - Journal article
AN - SCOPUS:85075240362
SN - 1525-6480
VL - 23
SP - 1
EP - 33
JO - International Journal of Hospitality and Tourism Administration
JF - International Journal of Hospitality and Tourism Administration
IS - 1
ER -