The Effects of Hotel Theme Strategy: An Examination on the Perceptions of Hotel Guests on Theme Elements

Qu Xiao, Hanqin Qiu, Hui Huang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

8 Citations (Scopus)

Abstract

Theme hotels are a relatively new hotel type resulting from the continuous development of market segmentation trends in the lodging industry. The unique experience created by a theme hotel is the hotel's key competitive advantage and differentiator. This is the first quantitative study of theme elements to include empirical data. Using importance-performance analysis, it examines the perceived importance and performance of 10 theme-related attributes among hotel guests. The results indicate that a theme hotel's basic facilities and services are perceived as more important than its theme elements, and hotel guests are generally more satisfied with basic facilities and services than with theme elements. The findings suggest that theme culture should be further developed and enhanced in theme hotels.
Original languageEnglish
Pages (from-to)133-150
Number of pages18
JournalJournal of China Tourism Research
Volume9
Issue number1
DOIs
Publication statusPublished - 1 Jan 2013

Keywords

  • China's hotel industry
  • guest satisfaction
  • hotel attributes
  • hotel performance
  • Theme hotel

ASJC Scopus subject areas

  • Cultural Studies
  • Language and Linguistics
  • Linguistics and Language
  • Tourism, Leisure and Hospitality Management

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