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The effectiveness of a brand call-center in revenue recovery
Daniel J. Mount
,
Qu Xiao
School of Hotel and Tourism Management
The Hong Kong Polytechnic University
Research output
:
Journal article publication
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Journal article
›
Academic research
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peer-review
Overview
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Keyphrases
Call Center
100%
Revenue Recovery
100%
Economic Value
75%
Hotel Brand
50%
Service Recovery
50%
Hotels
25%
Customer Satisfaction
25%
Hotel Industry
25%
Effective Service
25%
Customer Retention
25%
Administrative Costs
25%
Customer Profitability
25%
Individual Company
25%
Call Center Management
25%
Computer Science
Individual Company
100%
Customer Satisfaction
100%
Economics, Econometrics and Finance
Specific Industry
100%
Administrative Costs
50%
Customer Retention
50%
Social Sciences
Call Center
100%
Economic Value
60%
Hotel Industry
20%