The Effect of Workplace Incivility Toward Expatriates on Their Service Innovation: A Conservation of Resources Perspective

Alice H.Y. Hon, Yun Dong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

Drawing from the conservation of resources theory, this study explores when and how workplace incivility toward expatriates affects their service innovation, which is critical for the success of multinational hotels. Additionally, we examine work engagement as a mediator and expatriate collectivism as a moderator in the above relationship. Data were collected in the hospitality industry in China, and we found that workplace incivility impaired expatriate service innovation through reduced work engagement. Furthermore, our findings revealed that expatriate collectivism could serve as a mitigating factor against the adverse consequences of workplace incivility toward expatriates. Finally, we discussed the theoretical and practical implications of multinational hotel management strategies.

Original languageEnglish
JournalInternational Journal of Hospitality and Tourism Administration
Early online date14 Nov 2023
DOIs
Publication statusPublished - Nov 2023

Keywords

  • collectivism value
  • service innovation
  • the conversation of resources theory
  • work engagement
  • Workplace incivility toward expatriates

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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