The Effect of Customer and Supplier Concentrations on Firm Resilience during the COVID-19 Pandemic: Resource Dependence and Power Balancing

Shenyang Jiang, Andy C. L. Yeung, Zhaojun Han (Corresponding Author), Baofeng Huo

Research output: Journal article publicationJournal articleAcademic researchpeer-review

27 Citations (Scopus)

Abstract

The COVID-19 pandemic has created significant disruptions in both demand and supply. Our study makes use of such dramatic changes in demand and supply during the pandemic to examine resource dependence and power balancing/unbalancing issues in buyer–supplier relationships. Specifically, we investigate the effect of customer and supplier concentrations on firm resilience during the pandemic. Drawing on resource-dependence theory (RDT), we theorize that shifts in demand and supply in different pandemic stages influence the effect of customer and supplier concentrations on firm resilience by altering the power dynamics between focal firms and their concentrated customers and suppliers. Central to our theorizing is that the worsening power imbalance is more detrimental. Measuring firm resilience by loss and recovery (i.e., change) in productivity, our analysis of 23,440 Chinese listed firms' quarter observations from 2019 to 2020 shows that customer concentration is negatively related to firm resilience in the disruption stage but has no effect in the restoration stage. Supplier concentration is positively related to firm resilience in the disruption stage but undermines firm resilience in the restoration stage. These findings largely confirm our theoretical propositions. We discuss the theoretical and managerial implications.

Original languageEnglish
Pages (from-to)497-518
Number of pages22
JournalJournal of Operations Management
Volume69
Issue number3
Early online date24 Jan 2023
DOIs
Publication statusPublished - Apr 2023

Keywords

  • COVID-19
  • Customer concentration
  • Resilience
  • Resource dependence
  • Supplier concentration

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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