The double-edged nature of technostress on work performance: A research model and research agenda

Chun Fong Lei; Wai Ting Ngai

The double-edged nature of technostress on work performance: A research model and research agenda

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

8 Citations (Scopus)

Abstract

This research agenda is the first step toward the adaptation of transactional theory of stress (TTS) into the technostress context, which aims to fill the research gaps in the technostress literature. A research model is developed based on TTS. In the model, we assume technostress to be neutral, and its effects on a person's workplace outcomes depend on the appraisal on technostress. The positive appraisal on technostress, that is, technostress challenge appraisal will generally lead to positive outcomes, whereas the negative appraisal on technostress, that is, technostress threat appraisal will generally lead to negative outcomes. Although technostress is neutral in a holistic perspective, different types of technostress would be appraised differently. Therefore, the model also predicts how different types of technostress would be appraised. A three-phase agenda is proposed to validate the model. At the end, we highlight the theoretical and practical implications, as well as opportunities for future studies.

Original language	English
Title of host publication	35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
Publisher	Association for Information Systems
Publication status	Published - 1 Jan 2014
Event	35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014 - The University of Auckland Business School, Auckland, New Zealand Duration: 14 Dec 2014 → 17 Dec 2014

Conference

Conference	35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014
Country/Territory	New Zealand
City	Auckland
Period	14/12/14 → 17/12/14

Keywords

Challenge appraisal
Dark side of ICT
Invasion of privacy
Job insecurity
Role ambiguity
Technostress
Threat appraisal
Transaction theory of stress
Work overload
Work-home conflict

ASJC Scopus subject areas

Information Systems
Computer Science Applications

Cite this

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title = "The double-edged nature of technostress on work performance: A research model and research agenda",

abstract = "This research agenda is the first step toward the adaptation of transactional theory of stress (TTS) into the technostress context, which aims to fill the research gaps in the technostress literature. A research model is developed based on TTS. In the model, we assume technostress to be neutral, and its effects on a person's workplace outcomes depend on the appraisal on technostress. The positive appraisal on technostress, that is, technostress challenge appraisal will generally lead to positive outcomes, whereas the negative appraisal on technostress, that is, technostress threat appraisal will generally lead to negative outcomes. Although technostress is neutral in a holistic perspective, different types of technostress would be appraised differently. Therefore, the model also predicts how different types of technostress would be appraised. A three-phase agenda is proposed to validate the model. At the end, we highlight the theoretical and practical implications, as well as opportunities for future studies.",

keywords = "Challenge appraisal, Dark side of ICT, Invasion of privacy, Job insecurity, Role ambiguity, Technostress, Threat appraisal, Transaction theory of stress, Work overload, Work-home conflict",

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Lei, CF & Ngai, WT 2014, The double-edged nature of technostress on work performance: A research model and research agenda. in 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014. Association for Information Systems, 35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014, Auckland, New Zealand, 14/12/14.

The double-edged nature of technostress on work performance: A research model and research agenda. / Lei, Chun Fong; Ngai, Wai Ting.
35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014. Association for Information Systems, 2014.

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

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The double-edged nature of technostress on work performance: A research model and research agenda

Abstract

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Keywords

ASJC Scopus subject areas

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