The development of the ‘COVID-19 psychological resilience model’ and its efficacy during the COVID-19 pandemic in China

Zongling He, Jiajia Chen, Keliang Pan, Yuchuan Yue, Teris Cheung, Yin Yuan, Na Du, Yan Zhao, Yusu Feng, Die Zhou, You Zhou, Fengmei Lu, Yong Chen, Manxi He, Yu Tao Xiang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

30 Citations (Scopus)


During the novel coronavirus disease 2019 (COVID-19) outbreak, traditional face-to-face psychological interventions have been suspended due to high risks of rapid transmission. Developing an effective online model of psychological intervention is deemed necessary to deal with the mental health challenges brought up by this disease. An integrated psychological intervention model coined ‘COVID-19 Psychological Resilience Model’ was developed in Chengdu, China including live media, 24-hour hotline consultations, online video intervention and on-site crisis intervention sessions to provide services to those in need. A total of 45 episodes of live media programs on COVID-19 outbreak-related psychological problems were broadcasted with over 10 million views. A total of 4,236 hotline consultations were completed. More than 50% of the clients had positive feedback about the hotline consultations. A total of 223 cases received online video intervention, of which 84.97% were redirected from the hotline consultation and 15.03% from COVID-19-designated hospital and community-based observation spots. Seventy one-on-one psychological interventions were conducted with 39 COVID-19 patients, and one-third were treated with medication. Additionally, 5 training sessions were conducted to 98 frontline medical staff. This ‘COVID-19 Psychological Resilience Model’ is proven effective to the general population during the COVID-19 pandemic. We have greatly improved the overall mental health of our target population during the COVID-19 pandemic. This model could provide valuable experiences and serve as a reference guide for other countries to offer effective psychological intervention, and reduce detrimental negative mental health outcomes in public health emergency.

Original languageEnglish
Pages (from-to)2828-2834
Number of pages7
JournalInternational Journal of Biological Sciences
Issue number15
Publication statusPublished - Aug 2020


  • Hotline consultation
  • Live media
  • Novel coronavirus disease
  • On-site crisis intervention
  • Video intervention

ASJC Scopus subject areas

  • Ecology, Evolution, Behavior and Systematics
  • Applied Microbiology and Biotechnology
  • Molecular Biology
  • Developmental Biology
  • Cell Biology


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