The coevolutionary process of restaurant CSR in the time of mega disruption

Juanjuan Ou; Ip Kin Anthony Wong; Guo Qiong Ivanka Huang

doi:10.1016/j.ijhm.2020.102684

The coevolutionary process of restaurant CSR in the time of mega disruption

Juanjuan Ou
, Ip Kin Anthony Wong
, Guo Qiong Ivanka Huang

Research output: Journal article publication › Journal article › Academic research › peer-review

45 Citations (Scopus)

Abstract

This study investigates how US foodservice conglomerates have embarked on corporate social responsibility (CSR) measures to circumvent dire situations during the COVID-19 pandemic. It explores the evolution of CSR practices from restaurant enterprises to rescue and salvage their stakeholders. By analyzing press releases from ten restaurant chains in three different crisis phases (incubation, acceleration, and climax) through corpus linguistics, we identify a CSR progression mechanism that coevolves with the aftermath of the crisis among their stakeholders. This study improvises the CSR- as-process view to highlight the time-variant dynamic nature of CSR development over the course of major disruption.

Original language	English
Article number	102684
Journal	International Journal of Hospitality Management
Volume	92
DOIs	https://doi.org/10.1016/j.ijhm.2020.102684
Publication status	Published - Jan 2021
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 12 Responsible Consumption and Production

Keywords

Coevolution
Corporate social responsibility
Corpus linguistics
Crisis management
Restaurant

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management
Strategy and Management

More information

10.1016/j.ijhm.2020.102684

Cite this

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title = "The coevolutionary process of restaurant CSR in the time of mega disruption",

abstract = "This study investigates how US foodservice conglomerates have embarked on corporate social responsibility (CSR) measures to circumvent dire situations during the COVID-19 pandemic. It explores the evolution of CSR practices from restaurant enterprises to rescue and salvage their stakeholders. By analyzing press releases from ten restaurant chains in three different crisis phases (incubation, acceleration, and climax) through corpus linguistics, we identify a CSR progression mechanism that coevolves with the aftermath of the crisis among their stakeholders. This study improvises the CSR- as-process view to highlight the time-variant dynamic nature of CSR development over the course of major disruption.",

keywords = "Coevolution, Corporate social responsibility, Corpus linguistics, Crisis management, Restaurant",

author = "Juanjuan Ou and Wong, \{Ip Kin Anthony\} and Huang, \{Guo Qiong Ivanka\}",

note = "Funding Information: This research is supported by the National Natural Science Foundation of China (No. 72074230 , 72004239 ), Guangdong Provincial Department of Education (No. 2019GXJK052 ), and Guangdong University of Foreign Studies Research Grant for Young Researchers (No. 18QN27 ). Funding Information: This research is supported by the National Natural Science Foundation of China (No. 72074230, 72004239), Guangdong Provincial Department of Education (No. 2019GXJK052), and Guangdong University of Foreign Studies Research Grant for Young Researchers (No. 18QN27). Publisher Copyright: {\textcopyright} 2020 Elsevier Ltd",

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doi = "10.1016/j.ijhm.2020.102684",

language = "English",

volume = "92",

journal = "International Journal of Hospitality Management",

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publisher = "Elsevier Ltd",

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AU - Ou, Juanjuan

AU - Wong, Ip Kin Anthony

AU - Huang, Guo Qiong Ivanka

N1 - Funding Information: This research is supported by the National Natural Science Foundation of China (No. 72074230 , 72004239 ), Guangdong Provincial Department of Education (No. 2019GXJK052 ), and Guangdong University of Foreign Studies Research Grant for Young Researchers (No. 18QN27 ). Funding Information: This research is supported by the National Natural Science Foundation of China (No. 72074230, 72004239), Guangdong Provincial Department of Education (No. 2019GXJK052), and Guangdong University of Foreign Studies Research Grant for Young Researchers (No. 18QN27). Publisher Copyright: © 2020 Elsevier Ltd

PY - 2021/1

Y1 - 2021/1

N2 - This study investigates how US foodservice conglomerates have embarked on corporate social responsibility (CSR) measures to circumvent dire situations during the COVID-19 pandemic. It explores the evolution of CSR practices from restaurant enterprises to rescue and salvage their stakeholders. By analyzing press releases from ten restaurant chains in three different crisis phases (incubation, acceleration, and climax) through corpus linguistics, we identify a CSR progression mechanism that coevolves with the aftermath of the crisis among their stakeholders. This study improvises the CSR- as-process view to highlight the time-variant dynamic nature of CSR development over the course of major disruption.

AB - This study investigates how US foodservice conglomerates have embarked on corporate social responsibility (CSR) measures to circumvent dire situations during the COVID-19 pandemic. It explores the evolution of CSR practices from restaurant enterprises to rescue and salvage their stakeholders. By analyzing press releases from ten restaurant chains in three different crisis phases (incubation, acceleration, and climax) through corpus linguistics, we identify a CSR progression mechanism that coevolves with the aftermath of the crisis among their stakeholders. This study improvises the CSR- as-process view to highlight the time-variant dynamic nature of CSR development over the course of major disruption.

KW - Coevolution

KW - Corporate social responsibility

KW - Corpus linguistics

KW - Crisis management

KW - Restaurant

UR - https://www.scopus.com/pages/publications/85092168887

U2 - 10.1016/j.ijhm.2020.102684

DO - 10.1016/j.ijhm.2020.102684

M3 - Journal article

AN - SCOPUS:85092168887

SN - 0278-4319

VL - 92

JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

M1 - 102684

ER -

The coevolutionary process of restaurant CSR in the time of mega disruption

Abstract

UN SDGs

Keywords

ASJC Scopus subject areas

More information

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