The breadth of normative standards: Antecedents and consequences for individuals and organizations

Shilpa Madan, Shankha Basu, Sharon Ng, Krishna Savani

Research output: Journal article publicationJournal articleAcademic researchpeer-review

1 Citation (Scopus)

Abstract

Normative standards refer to ideals to which people, products, and organizations are held. The present research (N = 2,224) investigates a novel construct—the breadth of normative standards, or the number of criteria that normative standards need to meet. Using archival and primary data in both organizational and consumer contexts, Studies 1–2 found that Indians’ and Singaporeans’ normative standards in several domains (e.g., a good job, a good body wash) needed to satisfy more criteria than those of Americans and the British. Using incentive-compatible designs, Studies 3–5 identified two downstream consequences of broader normative standards; decision-makers with broader standards pay greater attention to detail when evaluating others’ work, and people with broader standards search for more options, even at a cost, before making a choice. This research complements past work on norms as prevalent behaviors, values, and attitudes by examining norms as standards, and documents consequences of the breadth of normative standards for employees and organizations.

Original languageEnglish
Article number104181
JournalOrganizational Behavior and Human Decision Processes
Volume172
DOIs
Publication statusPublished - Sept 2022

Keywords

  • Attention to detail
  • Criteria
  • Culture
  • Maximizing
  • Normative standards

ASJC Scopus subject areas

  • Applied Psychology
  • Organizational Behavior and Human Resource Management

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