Technology-mediated management learning in hospitality organisations

Li Li, Hee Andy Lee, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

15 Citations (Scopus)

Abstract

This study examines the role of information and communication technology (ICT) applications in management learning and development in hospitality organisations. Managers who search for authentic social knowledge are most likely to use learning management systems, company intranets, email applications and search engines. Managers who look for personal knowledge are most likely to select search engines, online audio or video communication applications, telephone conferencing and customer online community websites. This study provides evidence that e-learning practices in management development do not fully support managers' learning. The paper lastly offers solutions to address this mismatch.
Original languageEnglish
Pages (from-to)451-457
Number of pages7
JournalInternational Journal of Hospitality Management
Volume31
Issue number2
DOIs
Publication statusPublished - 1 Jun 2012

Keywords

  • Hospitality industry
  • Management learning and development
  • Technology

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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