Technological impacts on knowledge sharing: A case study of three travel agencies in Hong Kong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

3 Citations (Scopus)

Abstract

This research examines how Information and Communication Technology affects knowledge sharing behaviours in travel agencies. Its objectives were addressed through a qualitative methodology involving in-depth interviews and focus group discussions. The results show that technological factors are embedded within the culture of the work environment. It is recommended that management should put more emphasis on knowledge sharing strategies to achieve long-term success.
Original languageEnglish
Pages (from-to)2-15
Number of pages14
JournalTourism Recreation Research
Volume41
Issue number1
DOIs
Publication statusPublished - 1 Jan 2016

Keywords

  • Knowledge management
  • Knowledge sharing
  • Technology
  • Travel agencies

ASJC Scopus subject areas

  • Management, Monitoring, Policy and Law
  • Tourism, Leisure and Hospitality Management
  • Cultural Studies
  • Geography, Planning and Development

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