Technological impacts on knowledge sharing: A case study of three travel agencies in Hong Kong

Maria Yiu, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)


This research examines how Information and Communication Technology affects knowledge sharing behaviours in travel agencies. Its objectives were addressed through a qualitative methodology involving in-depth interviews and focus group discussions. The results show that technological factors are embedded within the culture of the work environment. It is recommended that management should put more emphasis on knowledge sharing strategies to achieve long-term success.
Original languageEnglish
Pages (from-to)2-15
Number of pages14
JournalTourism Recreation Research
Issue number1
Publication statusPublished - 1 Jan 2016


  • Knowledge management
  • Knowledge sharing
  • Technology
  • Travel agencies

ASJC Scopus subject areas

  • Management, Monitoring, Policy and Law
  • Tourism, Leisure and Hospitality Management
  • Cultural Studies
  • Geography, Planning and Development

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