Abstract
This research examines how Information and Communication Technology affects knowledge sharing behaviours in travel agencies. Its objectives were addressed through a qualitative methodology involving in-depth interviews and focus group discussions. The results show that technological factors are embedded within the culture of the work environment. It is recommended that management should put more emphasis on knowledge sharing strategies to achieve long-term success.
| Original language | English |
|---|---|
| Pages (from-to) | 2-15 |
| Number of pages | 14 |
| Journal | Tourism Recreation Research |
| Volume | 41 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 1 Jan 2016 |
Keywords
- Knowledge management
- Knowledge sharing
- Technology
- Travel agencies
ASJC Scopus subject areas
- Management, Monitoring, Policy and Law
- Tourism, Leisure and Hospitality Management
- Cultural Studies
- Geography, Planning and Development