Systematic Review of Smart Tourism Research

Ben Haibin Ye, Huiyue Ye, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

In recent decades, smart tourism has been attracting attention from practitioners and scholars. The current study used multiple analysis methods to conduct a systematic review of 124 related articles on smart tourism. Qualitative analysis was conducted to identify 10 categories of smart tourism articles. Results showed that the largest proportion focus on the influence of technology on tourists’ perceptions, behaviors, and experiences. Co-occurrence analysis was performed to investigate the development trend of keywords used by academics in the last five years, while co-authorship (country) analysis was conducted to examine the collaborative relationship between different countries. The research regions, industries, methods, and theories applied in these articles were also analyzed. Theoretical and practical/managerial implications, as well as future research directions, were provided.
Original languageEnglish
Article number3401
JournalSustainability (Switzerland)
Volume12
Issue number8
Publication statusPublished - Apr 2020

Keywords

  • smart tourism
  • literature review
  • qualitative analysis
  • co-occurrence analysis
  • co-authorship (country) analysis

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