Systematic Knowledge Auditing: A case study in a power utility company

W. Y. Shek, Chi Fai Cheung, Wing Bun Lee, Y. Y. Chong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

5 Citations (Scopus)

Abstract

Managing knowledge of plant maintenance in a power utility company is vital to the provision of a safe and reliable electricity supply to two million domestic and commercial customers. The business is built on a lot of expertise, techniques and experience of all of its employees from engineering, maintenance, safety and environmental control, to quality assurance. Knowledge auditing is usually carried out as the first critical step in the implementation of any Knowledge Management programmes in power utility companies. Although various knowledge auditing approaches have been proposed by some researchers and practitioners, there is a lack of a systematic approach in the way it is conducted, and the audit practice varies with different industries and companies. This paper presents a systematic knowledge audit approach, which has been successfully trial-implemented in a power plant.
Original languageEnglish
Pages (from-to)231-239
Number of pages9
JournalJournal of Information and Knowledge Management
Volume6
Issue number4
DOIs
Publication statusPublished - 1 Dec 2007

Keywords

  • electricity generation
  • knowledge audit
  • Knowledge management
  • public utility industry
  • social network analysis

ASJC Scopus subject areas

  • Library and Information Sciences
  • Computer Networks and Communications
  • Computer Science Applications

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