Synchronous quality function deployment (QFD) over world wide web

G. Q. Huang; K. L. Mak

doi:10.1016/S0360-8352(02)00034-7

Synchronous quality function deployment (QFD) over world wide web

G. Q. Huang, K. L. Mak

Research output: Journal article publication › Journal article › Academic research › peer-review

29 Citations (Scopus)

Abstract

Quality function deployment (QFD) is one of the formal techniques for effective product development. Its main purpose is to listen to the voice of the customer and deploy it down the stream of product development with minimum loss or distortion. It achieves this purpose by using a series of matrices. QFD is a team tool. However, most of computerized QFD systems are standalone and therefore offer limited support for teamwork. This paper proposes to employ the world wide web (WWW, web) technology to provide QFD services on the Internet/Intranets. The synchronized collaboration between team members distributed geographically and over time is particularly emphasized in this development. The resulting web-based QFD system requires no installation or maintenance on the client side but offers remote and simultaneous accesses and therefore supports better teamwork.

Original language	English
Pages (from-to)	425-431
Number of pages	7
Journal	Computers and Industrial Engineering
Volume	42
Issue number	2-4
DOIs	https://doi.org/10.1016/S0360-8352(02)00034-7
Publication status	Published - 11 Apr 2002
Externally published	Yes

Keywords

Internet/Intranet
Quality function deployment
Synchronized design tools
Web-based

ASJC Scopus subject areas

General Computer Science
General Engineering

More information

10.1016/S0360-8352(02)00034-7

Cite this

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abstract = "Quality function deployment (QFD) is one of the formal techniques for effective product development. Its main purpose is to listen to the voice of the customer and deploy it down the stream of product development with minimum loss or distortion. It achieves this purpose by using a series of matrices. QFD is a team tool. However, most of computerized QFD systems are standalone and therefore offer limited support for teamwork. This paper proposes to employ the world wide web (WWW, web) technology to provide QFD services on the Internet/Intranets. The synchronized collaboration between team members distributed geographically and over time is particularly emphasized in this development. The resulting web-based QFD system requires no installation or maintenance on the client side but offers remote and simultaneous accesses and therefore supports better teamwork.",

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KW - Synchronized design tools

KW - Web-based

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Synchronous quality function deployment (QFD) over world wide web

Abstract

Keywords

ASJC Scopus subject areas

More information

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