Synchronous quality function deployment (QFD) over world wide web

G. Q. Huang, K. L. Mak

Research output: Journal article publicationJournal articleAcademic researchpeer-review

29 Citations (Scopus)


Quality function deployment (QFD) is one of the formal techniques for effective product development. Its main purpose is to listen to the voice of the customer and deploy it down the stream of product development with minimum loss or distortion. It achieves this purpose by using a series of matrices. QFD is a team tool. However, most of computerized QFD systems are standalone and therefore offer limited support for teamwork. This paper proposes to employ the world wide web (WWW, web) technology to provide QFD services on the Internet/Intranets. The synchronized collaboration between team members distributed geographically and over time is particularly emphasized in this development. The resulting web-based QFD system requires no installation or maintenance on the client side but offers remote and simultaneous accesses and therefore supports better teamwork.

Original languageEnglish
Pages (from-to)425-431
Number of pages7
JournalComputers and Industrial Engineering
Issue number2-4
Publication statusPublished - 11 Apr 2002
Externally publishedYes


  • Internet/Intranet
  • Quality function deployment
  • Synchronized design tools
  • Web-based

ASJC Scopus subject areas

  • General Computer Science
  • General Engineering


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