Supply chain resilience and soft organizational factors – a bibliometric analysis and systematic literature review

Purpose: The advent of a dynamic and uncertain environment has shifted organizational focus from reactive to proactive approaches to develop resilience against disruptions. Organizations can strengthen their supply chain networks through strategic changes in structure and processes. In this connection, this study explores the extant literature on supply chain resilience (SCRE) concerning soft organizational factors (leadership, organizational culture and knowledge management) to analyse recent trends in this domain and propose future research directions. Design/methodology/approach: It is a bibliometric analysis and systematic literature review of research articles from 2004 to 2024, collected from ISI Web of Science with keywords searches such as “knowledge management and supply chain resilience,” “leadership and supply chain resilience” and “organizational culture and supply chain resilience.” “VOS viewer” and “ATLAS.ti” were utilized for the co-occurrence and co-authorship analysis of the articles along with focusing on aspects such as theoretical and practical implications, the collaboration institutions and the countries involved in relation to the topic of interest. Findings: The review shows that the development of studies on SCRE was slow from 2004 to 2015 but grew significantly from 2015 onwards and rose exponentially after 2020. Most studies were published in 2023. Results reveal the development of proactive strategies for SCRE in the recent literature by focusing on organizational factors. The study highlights exploring the contextual interplay between environmental, social and governance (ESG) and soft organizational factors for mitigation of supply chain risk and resilience in large-scale projects. Originality/value: The COVID-19 pandemic became the precursor to highlighting the antecedents of SCRE, but the study of soft organizational drivers is still an ongoing area of research. There is a need to map the nascent literature on the link between organizational soft drivers and SCRE.