Successful Factors For A Travel Web Site: Perceptions Of On-Line Purchasers In Hong Kong

Chun Hung Roberts Law, James Wong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

90 Citations (Scopus)


With the increasing popularity of on-line traveling, many studies have been stating numerous competitive advantages for setting up a travel Web site. However, the number of published articles that scrutinize the view of on-line travel purchasers on the factors for a successful travel Web site appears to be very limited. This research note reports on a study about investigating how on-line travel purchasers in Hong Kong view these successful factors. Empirical evidence from a large-scale omnibus survey indicates that 22.5% of the Hong Kong participants had visited one or more travel Web sites and that 6.54% of these e-travelers were also on-line travel purchasers. In general, e-buyers consider "secure payment methods" and "specifically designed for travelers in Asia Pacific" as the most and least important factors, respectively, for a successful travel Web site.
Original languageEnglish
Pages (from-to)118-124
Number of pages7
JournalJournal of Hospitality and Tourism Research
Issue number1
Publication statusPublished - 1 Jan 2003


  • Hong Kong
  • Internet
  • successful factors
  • travel Web sites

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management


Dive into the research topics of 'Successful Factors For A Travel Web Site: Perceptions Of On-Line Purchasers In Hong Kong'. Together they form a unique fingerprint.

Cite this