Subjective outcome evaluation of a university subject on service leadership

Tan Lei Shek, Jianqiang Liang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

12 Citations (Scopus)


University students (n=58) responded to a 45-item subjective outcome evaluation scale after taking a credit-bearing elective subject titled "Service Leadership" at The Hong Kong Polytechnic University in the first semester of the 2013-14 academic year. Results showed that the students generally displayed positive perceptions of the program content and the instructors, and most of them perceived the subject to be beneficial to different aspects of their development. As predicted, three subscales of the scale (Program Content, Program Implementer, and Program Benefits) were significantly correlated. Similar to the previous studies, perceived quality of the program but not quality of instructors and program benefits predicted the students' overall satisfaction with the program.
Original languageEnglish
Pages (from-to)385-392
Number of pages8
JournalInternational Journal on Disability and Human Development
Issue number4
Publication statusPublished - 1 Jan 2015


  • Chinese
  • client satisfaction
  • service leadership education
  • subjective outcome evaluation
  • university students

ASJC Scopus subject areas

  • Rehabilitation
  • Sensory Systems
  • Geriatrics and Gerontology
  • Psychiatry and Mental health
  • Advanced and Specialised Nursing
  • Speech and Hearing


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