Strategic supply management, quality initiatives, and organizational performance

Research output: Journal article publicationJournal articleAcademic researchpeer-review

170 Citations (Scopus)

Abstract

Researchers in supply chain management have found over the past two decades that supply management should be not merely a purchasing function but a strategic tool for supply chain integration. Supply management, the cornerstone of the integration of industrial supply chains, has evolved as a key research area. Based on quantitative and qualitative investigations of 225 electronics manufacturing firms, we examine the organizational impacts of strategic supply management (SSM) and the contexts of company size, process type, ISO 9000 certification, and quality management (QM) implementation that facilitate such an endeavor. We reveal that SSM is essentially a quality management initiative that requires bilateral efforts for continuous improvement and thus is not associated with the basic requirements of ISO 9000. We find that SSM improves on-time shipments, reduces operational costs, and leads to customer satisfaction and improved business performance. Developed based on contemporary premises in supply chain and QM, this research refines our understanding of the relationships among quality initiatives, SSM, and organizational performance.
Original languageEnglish
Pages (from-to)490-502
Number of pages13
JournalJournal of Operations Management
Volume26
Issue number4
DOIs
Publication statusPublished - 1 Jul 2008

Keywords

  • Empirical research
  • Organizational performance
  • Quality initiatives
  • Strategic supply management

ASJC Scopus subject areas

  • Computer Science Applications
  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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