Strategic logistics outsourcing: An integrated QFD and AHP approach

W. Ho, D. J. Bennett, K. L. Mak, K. B. Chuah, Ka Man Lee, M. J. Hall

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

7 Citations (Scopus)


Third-party logistics service providers (3PLs) play a vital role in contemporary supply chain management. Evaluation and selection of the right 3PLs depends on a wide range of quantitative and qualitative criteria rather than cost-based factors. Although various multi-criteria decision making approaches have been proposed, they have not considered the impact of business objectives and requirements of company stakeholders on the evaluating criteria. To enable the "voice" of company stakeholders is considered, this paper develops an integrated approach for selecting 3PL strategically. In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using analytic hierarchy process (AHP). Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using AHP again to make an optimal selection.
Original languageEnglish
Title of host publicationIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
Number of pages5
Publication statusPublished - 1 Dec 2009
Externally publishedYes
EventIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong, Hong Kong
Duration: 8 Dec 200911 Dec 2009


ConferenceIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
Country/TerritoryHong Kong
CityHong Kong


  • Analytic hierarchy process
  • Evaluation
  • Logistics outsourcing
  • Quality function deployment
  • Selection
  • Third-party logistics service providers

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Information Systems and Management
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

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