Abstract
Although stakeholder theory has been advocated as an ideal concept for heritage tourism development, conflicts among different parties always exist. Nonetheless, a limited number of studies have addressed this issue. Hence, the present study analyses different stakeholders’ perception of the attributes regarding the development of heritage tourism sites in China and their satisfaction level. Findings discover the conflicts occurring in such development by investigating the dominating stakeholders (i.e. tourists, local residents and tourism-related service personnel) in five selected heritage tourism sites. This study suggests the coordination mechanism to solve the conflict of interest among stakeholders. The coordination mechanism includes multi-party coordination, improving the training and compensation system and encouraging participation in the development of heritage tourism sites.
| Original language | English |
|---|---|
| Journal | Tourism Recreation Research |
| DOIs | |
| Publication status | Accepted/In press - 1 Jan 2019 |
Keywords
- conflict of interest
- coordination mechanism
- heritage tourism
- Stakeholder
ASJC Scopus subject areas
- Geography, Planning and Development
- Cultural Studies
- Tourism, Leisure and Hospitality Management
- Management, Monitoring, Policy and Law