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Staging Personalization: A Service Design Perspective
Soey Sut Ieng Lei
,
Dan Wang
School of Hotel and Tourism Management
The Hong Kong Polytechnic University
Research output
:
Journal article publication
›
Journal article
›
Academic research
›
peer-review
3
Citations (Scopus)
Overview
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Dive into the research topics of 'Staging Personalization: A Service Design Perspective'. Together they form a unique fingerprint.
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Computer Science
Service Design
100%
Design Perspective
100%
Customer Segment
50%
Key Stakeholder
50%
Frontline Staff
50%
personalized service
50%
Senior Management
50%
Customer Satisfaction
50%
Product Differentiation
50%
Service Provider
50%
Keyphrases
Service Design
100%
Design Perspective
100%
Personalization
100%
Hotels
33%
Customer Satisfaction
22%
Design Process
11%
Hospitality
11%
Service Provider
11%
Hospitality Industry
11%
Hoteliers
11%
Service Environment
11%
Organizational Culture
11%
Frontline Staff
11%
Senior Management
11%
Customer Loyalty
11%
Product Differentiation
11%
Implementation Problems
11%
Employee Perspective
11%
Customer Perspective
11%
Customer Acceptance
11%
Personalized Service
11%
Customer Segments
11%
Social Sciences
Service Provider
100%
Culture of Work
100%