Sourcing performance satisfaction: A study of the critical success factors and firm-related characteristics

F. Y. Tam, K. L. Moon, S. F. Ng, Chi Leung Hui

Research output: Journal article publicationJournal articleAcademic researchpeer-review

3 Citations (Scopus)


The aim of this paper is to identify the critical success factors (CSFs) of production sourcing for small and medium-sized clothing firms in Hong Kong, and to explore the effects of these factors and firm-related characteristics on satisfaction with production sourcing performance. A two-stage methodology was applied. In the first stage, a multiple-case study of ten small and medium-sized clothing firms in Hong Kong was undertaken to identify the CSFs and critical performance indicators of production sourcing. In the second stage, a questionnaire-based survey was conducted among 104 small and medium-sized clothing firms to test the developed hypotheses. Based on the findings, the two most significant success factors of production sourcing are the sustaining of long-term relationships with production providers and choosing production providers carefully. The two aspects of production sourcing performance that are most likely to lead to satisfaction are on-time delivery and better quality. The results show that the level of satisfaction with sourcing performance is influenced by certain CSFs and firm-related characteristics.
Original languageEnglish
Article number0183
Pages (from-to)355-363
Number of pages9
JournalJournal of the Textile Institute
Issue number6
Publication statusPublished - 9 Dec 2005


  • Critical success factors
  • Firm-related characteristics
  • Hong Kong
  • Performance satisfaction
  • Production sourcing
  • Small and medium-sized enterprises

ASJC Scopus subject areas

  • Materials Science (miscellaneous)
  • Agricultural and Biological Sciences(all)
  • Polymers and Plastics
  • Industrial and Manufacturing Engineering

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