Software tools for ISO 9000 certification

Hareton K.n. Leung, Chun Chung Chan, Connie Poon

Research output: Journal article publicationJournal articleAcademic researchpeer-review


This paper reports the findings of a survey on 24 commercial tools for ISO 9000 certification. We analyse these tools along several dimensions: certification stages supported, targeted industry sectors, and features. Each tool typically provides assistance for several stages of the certification process. Most tools provide some kinds of support for the system analysis, system implementation, system review and maintenance stages. As expected, many tools (about 33 per cent) are targeted specifically for the manufacturing sector. Another 60 per cent of the tools aim at the general business sector. Sixty per cent of the tools support assessment activities while about half support documentation template. No single tool covers all activities of the certification process. It is recommended that any company which is planning or is in the process of implementing a QMS should seriously consider the opportunity of using some of these automated tools.
Original languageEnglish
Pages (from-to)51-57
Number of pages7
JournalManagerial Auditing Journal
Publication statusPublished - 1 Feb 1999


  • Computer software
  • ISO 9000

ASJC Scopus subject areas

  • General Business,Management and Accounting
  • Economics, Econometrics and Finance(all)
  • Organizational Behavior and Human Resource Management


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