Social presence, telepresence and customers’ intention to purchase online peer-to-peer accommodation: A mediating model

Shun Ye, Sut Ieng Lei, Haili Shen, Honggen Xiao

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)

Abstract

As essential features of cyberspace, social presence and telepresence play critical roles in online commerce. However, it remains unclear whether and how they can shape P2P accommodation customers' purchase intention. This study models the impact of social presence and telepresence as being mediated by three emotional responses – trust, enjoyment and sociability. The model was then tested by structural equation modeling using online survey data comprising 571 Chinese P2P accommodation customers. Results suggest that three dimensions of social presence (social presence of Web, other buyers and sellers) and telepresence indirectly influence customers' purchase intention via different mediating routes. These findings point to a new marketing strategy where consumers’ participation can be encouraged by improving presence elements, and thus can be valuable for P2P accommodation operators to retain and develop customer base.

Original languageEnglish
Pages (from-to)119-129
Number of pages11
JournalJournal of Hospitality and Tourism Management
Volume42
DOIs
Publication statusPublished - Mar 2020

Keywords

  • Chinese
  • Online peer-to-peer (P2P) accommodation
  • Social presence
  • Structural equation modeling
  • Telepresence

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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