Abstract
Smart tourism research and development have mainly focused on the benefits of smart tourism technologies to certain stakeholders with transactional relationships in destinations. However, smart technologies in destinations could also cause several negative outcomes, leading to social, ethical, and moral issues. Such issues arise from the power imbalance between different stakeholders of smart tourism development. To mitigate the adverse effects of smart technologies, destinations need to enunciate the essential moral and ethical principles when developing smart tourism. Therefore, adopting descriptive and normative approaches to stakeholder theory, this paper proposes a framework to showcase several methods to address the issues.
| Original language | English |
|---|---|
| Pages (from-to) | 9-17 |
| Number of pages | 9 |
| Journal | Journal of Smart Tourism |
| Volume | 1 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - Mar 2021 |
| Externally published | Yes |
Keywords
- ethical and moral issues
- Power-Interest Grid
- smart tourism
- smart tourism development
- social issues
- stakeholder theory
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management
- Marketing
- Management, Monitoring, Policy and Law
- Artificial Intelligence
- Computer Science Applications
- Information Systems and Management
Fingerprint
Dive into the research topics of 'Social, Ethical, and Moral Issues in Smart Tourism Development in Destinations'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver