Smart tourism of the Korea: A case study

Chulmo Koo, Seunghun Shin, Keehun Kim, Chulwon Kim, Namho Chung

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic researchpeer-review

31 Citations (Scopus)

Abstract

The utilization of Information Technology (IT) is spreading in tourism industry with explosive growth of Internet, Social Network Service (SNS) through smart phone applications. Especially, since intensive information has high value on tourism area, IT is becoming a crucial factor in the tourism industry. The smart tourism is explained as an holistic approach that provide tour information, service related to travel, such as destination, food, transportation, reservation, travel guide, conveniently to tourists through IT devices. In our research, we focus on the Korea Tourism Organization's (KTO's) smart tourism case. This research concentrates on the necessity and effectiveness of smart tourism which delivers travel information in real-time base. Also, our study overview how KTO's IT operation manages each channel, website, SNS, applications and finally suggests the smart tourism's future direction for the successful realization.

Original languageEnglish
Publication statusPublished - 2013
Externally publishedYes
Event17th Pacific Asia Conference on Information Systems, PACIS 2013 - Jeju Island, Korea, Republic of
Duration: 18 Jun 201322 Jun 2013

Conference

Conference17th Pacific Asia Conference on Information Systems, PACIS 2013
Country/TerritoryKorea, Republic of
CityJeju Island
Period18/06/1322/06/13

Keywords

  • Information technology
  • Korea tourism organization
  • Smart phone application
  • Smart tourism
  • Social network service

ASJC Scopus subject areas

  • Information Systems

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