Smart product-service systems: A novel transdisciplinary sociotechnical paradigm

Pai Zheng, Zuoxu Wang, Chun Hsien Chen

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

9 Citations (Scopus)


The third-wave of IT competition have embraced a promising market of low cost, high performance smart, connected products (SCP). Owing to their unique capabilities, SCPs together with their generated smart services, as a solution bundle can fulfil the everchanging individual user’s needs. Meanwhile, manufacturers/service providers leverage massive user generated data and product sensed data via the Internet-of-Things (IoT) for evergreen design innovation. This emerging IT-driven transdisciplinary engineering paradigm is named Smart Product-Service Systems (Smart PSS), which is an ecosystem consisting of various stakeholders as the key players for open innovation (social aspect), intelligent systems as the infrastructure to enable smartness and connectedness (technical aspect), and digital servitization as the value proposition to make higher profits (business aspect). Though similar terminologies have been utilized to describe such paradigm, none of them emphasizes its transdisciplinary essence, as a sociotechnical system. Moreover, scarcely any work addresses its lifecycle perspectives for sustainability concerns. Aiming to fill these gaps, this research provides a fundamental basis of Smart PSS by summarizing typical works from technical, social, and business aspects, respectively. Furthermore, its lifecycle perspectives in a circular economy is depited to motivate more in-depth research in the near future.

Original languageEnglish
Title of host publicationTransdisciplinary Engineering for Complex Socio-technical Systems - Proceedings of the 26th ISTE International Conference on Transdisciplinary Engineering
EditorsKazuo Hiekata, `Brian Moser, Brian Moser, Masato Inoue, Josip Stjepandic, Nel Wognum
PublisherIOS Press BV
Number of pages8
ISBN (Electronic)9781614994398
Publication statusPublished - 7 Oct 2019
Externally publishedYes
Event26th ISTE International Conference on Transdisciplinary Engineering, TE 2019 - Tokyo, Japan
Duration: 30 Jul 20191 Aug 2019

Publication series

NameAdvances in Transdisciplinary Engineering


Conference26th ISTE International Conference on Transdisciplinary Engineering, TE 2019


  • Circular economy
  • Product-service systems
  • Smart product
  • Sociotechnical system
  • Value co-creation

ASJC Scopus subject areas

  • Computer Science Applications
  • Industrial and Manufacturing Engineering
  • Software
  • Algebra and Number Theory
  • Strategy and Management


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