Silent threat of presenteeism in the hospitality industry: Examining individual, organisational and physical/mental health factors

Juan M. Arjona-Fuentes, Antonio Ariza-Montes, Heesup Han, Rob Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

18 Citations (Scopus)


Presenteeism takes place when an individual chooses to go to work even when he/she is ill and when resting at home is highly recommended. At the organisational level, this phenomenon reduces productivity and business competitiveness whilst at the individual level, presenteeism may aggravate one's illness, resulting in poor customer service and the spread of the disease to colleagues and/or clients. This work analyses the determining factors of presenteeism in the European hospitality sector, which is an important industry for the economies and labour markets of many countries. By using a sample of more than 2,000 employees from this industry (obtained from the latest edition of the European Working Conditions Survey), a logistic regression model is built to explain the individual, organisational and physical/mental health factors that promote presenteeism in this industry.

Original languageEnglish
Pages (from-to)191-198
Number of pages8
JournalInternational Journal of Hospitality Management
Publication statusPublished - Sep 2019


  • hospitality industry
  • individual factors
  • organisational factors
  • physical/mental health
  • presenteeism

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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