Significant metrics for facilities management benchmarking in the Asia Pacific region

Daniel C.W. Ho, Hon Wan Edwin Chan, Nicole Y. Wong, Man Wai Chan

Research output: Journal article publicationJournal articleAcademic researchpeer-review

33 Citations (Scopus)

Abstract

Despite extensive use and ever-increasing enthusiasm in the West, benchmarking for facilities management (FM) in the Asia Pacific region is only fledgling. The austere economic situation and fierce business competition after the Asian economic crisis of 1997, has made more companies realize that it is not only profit, but also cost-effectiveness and the leap-frog pattern of improvement in performance which are crucial for survival. Benchmarking is reconsidered in this context. This 1998 research project investigates the perception and current practice of FM benchmarking metrics in the region. Through critical review of the current FM benchmarking, improvement in the process will be identified. The study on the preference and use of individual metrics can be used as a guideline for the development of standard benchmarking metrics list for companies in the region.
Original languageEnglish
Pages (from-to)545-556
Number of pages12
JournalFacilities
Volume18
DOIs
Publication statusPublished - 1 Dec 2000

Keywords

  • Asia Pacific
  • Benchmarking
  • Facilities management

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Architecture
  • Building and Construction

Cite this