Significant metrics for facilities management benchmarking in the Asia Pacific region

Daniel C.W. Ho; Hon Wan Edwin Chan; Nicole Y. Wong; Man Wai Chan

doi:10.1108/02632770010358088

Significant metrics for facilities management benchmarking in the Asia Pacific region

Daniel C.W. Ho, Hon Wan Edwin Chan, Nicole Y. Wong, Man Wai Chan

Research output: Journal article publication › Journal article › Academic research › peer-review

40 Citations (Scopus)

Abstract

Despite extensive use and ever-increasing enthusiasm in the West, benchmarking for facilities management (FM) in the Asia Pacific region is only fledgling. The austere economic situation and fierce business competition after the Asian economic crisis of 1997, has made more companies realize that it is not only profit, but also cost-effectiveness and the leap-frog pattern of improvement in performance which are crucial for survival. Benchmarking is reconsidered in this context. This 1998 research project investigates the perception and current practice of FM benchmarking metrics in the region. Through critical review of the current FM benchmarking, improvement in the process will be identified. The study on the preference and use of individual metrics can be used as a guideline for the development of standard benchmarking metrics list for companies in the region.

Original language	English
Pages (from-to)	545-556
Number of pages	12
Journal	Facilities
Volume	18
DOIs	https://doi.org/10.1108/02632770010358088
Publication status	Published - 1 Dec 2000

Keywords

Asia Pacific
Benchmarking
Facilities management

ASJC Scopus subject areas

Human Factors and Ergonomics
Architecture
Building and Construction

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10.1108/02632770010358088

Cite this

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Significant metrics for facilities management benchmarking in the Asia Pacific region

Abstract

Keywords

ASJC Scopus subject areas

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