Shared and differential effects for alliance partners in service failure situations

Karin Weber, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original languageEnglish
Publication statusPublished - 2005
EventAmerican Marketing Association (AMA). SERVSIG Conference -
Duration: 1 Jan 2005 → …

Conference

ConferenceAmerican Marketing Association (AMA). SERVSIG Conference
Period1/01/05 → …

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