Shaping In-Destination Group Decision-Making: The Sociomateriality of Smartphones

Dan Wang, Iis Tussyadiah, Elaine Zhang

Research output: Journal article publicationJournal articleAcademic researchpeer-review


In-destination travel decisions exist due to uncertainties after arrival and the flexibility of leisure travel. Concurrently, smartphone use encourages instant information searching and communication, which promotes in-destination decision-making and plan changes. However, previous studies have provided a limited understanding of in-destination decisions, particularly when travel companions are involved. This study thus adopted sociomateriality as a theoretical tool to offer a sociotechnical perspective in examining the interactions between travelers and their smartphones in an in-destination group decision-making context. We identified three communication patterns in group decision-making during trips and four features of smartphone sociomateriality: knowledgeability, thriftiness, referenceability, and negotiability. This study responds to recent calls to extend the theoretical repertoire of information technology and tourism research, and to conduct more empirical studies on tourists’ in-destination behaviors in the mobile Internet age.

Original languageEnglish
JournalJournal of Travel Research
Publication statusPublished - Mar 2023


  • group decision-making
  • in-destination decision-making
  • smartphone
  • sociomateriality of information technology
  • unplanned behavior

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management


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