Shanghai Residents' Perceptions of Tourism Impacts and Quality of Life

Shanghai is one of the most developed cities in China. Its modernity, legend, and unique cultural environment attract tourists from all over the world. This study examined the perceptions of local residents in Shanghai of tourism development, their quality of life and relationships, and the differences in residents' profiles according to the clusters formed by tourism. Interestingly, Shanghai residents have positive perceptions of tourism impacts. Tourism development has a positive influence on quality of life. Three clusters of tourism impacts include different socio-demographic characteristics. In sum, when benefits from tourism development are shared by residents, the residents' support for tourism development is strengthened and trust in the local government is reinforced.