Service supply chain management process capabilities: Measurement development

Sakun Boon-itt, Chee Yew Wong, Wing Yan Wong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

60 Citations (Scopus)


The role of supply chain management processes in achieving competitive advantages in the service industry has been widely discussed. However, due to the lack of valid measurement scales, the effects of service supply chain management (SSCM) process capability cannot be ascertained. This study aims to develop and validate measurement scales for SSCM process capability constructs. The measurement scales were initially developed by literature review, and refined by Q-sort method. The SSCM process capability is a seven-dimensional construct; each dimension consists of a collection of unidimensional multi-item scales. Confirmatory factor analyses of a large-scale survey confirmed the unidimensionality, reliability, and validity of the multidimensional construct of seven SSCM process capabilities. The validated measurement scales lay a crucial foundation for advancing knowledge of the service supply chain by enabling future empirical studies in the field, which previously relied on largely conceptual frameworks and descriptive accounts of SSCM processes.
Original languageEnglish
Pages (from-to)1-11
Number of pages11
JournalInternational Journal of Production Economics
Publication statusPublished - 1 Nov 2017


  • Empirical measurement methodology
  • Process capability
  • Scale development
  • Service supply chain

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Economics and Econometrics
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering


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