Service supply chain management: A review of operational models

Yulan Wang, Stein W. Wallace, Bin Shen, Tsan Ming Choi

Research output: Journal article publicationJournal articleAcademic researchpeer-review

276 Citations (Scopus)


and Association of European Operational Research Societies (EURO) within the International Federation of Operational Research Societies (IFORS). Given the growing importance of service supply chain management (SSCM) in operations, we review a selection of papers in the operations research and the management science (OR/MS) literature that focus on innovative measures associated with the SSCM. First, we review and discuss the definitions of service supply chains (SSCs) and categorize SSCs into the Service Only Supply Chains (SOSCs) and the Product Service Supply Chains (PSSCs). Second, by classifying the literature into three major areas, namely service supply management, service demand management, and the coordination of service supply chains, we derive insights into the current state of knowledge in each area, and examine the evolution of the SSCM research over the past decade. Finally, we identify some associated research challenges and explore future directions for research on SSCM from an operational perspective.
Original languageEnglish
Article number12977
Pages (from-to)685-698
Number of pages14
JournalEuropean Journal of Operational Research
Issue number3
Publication statusPublished - 1 Jan 2015


  • Coordination
  • Operational models
  • Service supply chain management

ASJC Scopus subject areas

  • Modelling and Simulation
  • Management Science and Operations Research
  • Information Systems and Management


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