Service recovery performance of frontline employees in restaurants

S. Shin; Kaye Kye Sung Chon; I. Yang; J. Shin

Service recovery performance of frontline employees in restaurants

S. Shin, Kaye Kye Sung Chon, I. Yang, J. Shin

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research

Original language	English
Pages	917-923
Number of pages	7
Publication status	Published - 2003
Event	Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] - Duration: 1 Jan 2003 → …

Conference

Conference	Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference]
Period	1/01/03 → …

Cite this

@conference{fa55147f7db74e0882c8351b01bf692c,

title = "Service recovery performance of frontline employees in restaurants",

author = "S. Shin and Chon, \{Kaye Kye Sung\} and I. Yang and J. Shin",

year = "2003",

language = "English",

pages = "917--923",

note = "Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] ; Conference date: 01-01-2003",

}

Service recovery performance of frontline employees in restaurants. / Shin, S.; Chon, Kaye Kye Sung; Yang, I. et al.
2003. 917-923 Paper presented at Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference].

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research

TY - CONF

T1 - Service recovery performance of frontline employees in restaurants

AU - Shin, S.

AU - Chon, Kaye Kye Sung

AU - Yang, I.

AU - Shin, J.

PY - 2003

Y1 - 2003

M3 - Conference presentation (not published in journal/proceeding/book)

SP - 917

EP - 923

T2 - Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference]

Y2 - 1 January 2003

ER -