Service recovery performance of frontline employees in restaurants

S. Shin, Kaye Kye Sung Chon, I. Yang, J. Shin

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic research

Original languageEnglish
Pages917-923
Number of pages7
Publication statusPublished - 2003
EventAsia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] -
Duration: 1 Jan 2003 → …

Conference

ConferenceAsia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference]
Period1/01/03 → …

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