Service leadership education for university students in Hong Kong: Qualitative evaluation

Tan Lei Shek, Li Lin, Ting Ting Liu, Moon Y.M. Law

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review


This chapter examined the perceptions of students taking a subject entitled ?Service Leadership? at The Hong Kong Polytechnic University which was developed using the model proposed by the Hong Kong Institute of Service Leadership and Management (HKI-SLAM). After taking this subject, students were invited to participate in a qualitative study where they used three descriptors and a metaphor to describe their experiences about the subject. Based on the reflections of 50 students, results showed that 96.1% of the descriptors and 90% of the metaphors used by the students were positive. In conjunction with the objective outcome evaluation, subjective outcome evaluation and process evaluation findings, the present study suggests that ?Service Leadership? is a subject that can promote holistic development in Chinese university students in Hong Kong.
Original languageEnglish
Title of host publicationTomorrow's Leaders
Subtitle of host publicationService Leadership and Holistic Development in Chinese University Students
PublisherNova Science Publishers, Inc.
Number of pages12
ISBN (Electronic)9781633219434
ISBN (Print)9781633218802
Publication statusPublished - 1 Jan 2015

ASJC Scopus subject areas

  • Medicine(all)


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