Service leadership education for university students in Hong Kong: Subjective outcome evaluation

Tan Lei Shek, Li Lin, Ting Ting Liu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

23 Citations (Scopus)

Abstract

This study examined the perceptions of students taking a subject entitled "Service Leadership" at the Hong Kong Polytechnic University. After taking the subject, the students were invited to respond to a subjective outcome evaluation measure assessing the perceived program qualities, instructor qualities and perceived benefits of the subject. Regarding the descriptive profile of responses to the items, students displayed positive perceptions of the subject content and teachers, and most of them regarded the subject to be beneficial to their development of service leadership qualities. While the three dimensions of subjective outcome were significantly correlated, perceived program qualities but not perceived instructor qualities predicted perceived effectiveness of the program.
Original languageEnglish
Pages (from-to)513-521
Number of pages9
JournalInternational Journal on Disability and Human Development
Volume13
Issue number4
DOIs
Publication statusPublished - 1 Nov 2014

Keywords

  • Chinese
  • client satisfaction
  • service leadership
  • subjective outcome evaluation
  • university students

ASJC Scopus subject areas

  • Rehabilitation
  • Sensory Systems
  • Geriatrics and Gerontology
  • Psychiatry and Mental health
  • Advanced and Specialised Nursing
  • Speech and Hearing

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