Service failures in hotels : do the hotel brand and staff ethnicity matter to Chinese consumers?

Cathy Hui-chun Hsu; Karin Weber; B. Sparks

Service failures in hotels : do the hotel brand and staff ethnicity matter to Chinese consumers?

Cathy Hui-chun Hsu, Karin Weber, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research

Original language	English
Publication status	Published - 2013
Event	Biennial Conference of International Academy for the Study of Tourism - Duration: 1 Jan 2013 → …

Conference

Conference	Biennial Conference of International Academy for the Study of Tourism
Period	1/01/13 → …

Cite this

@conference{b1d725d12f9f4409aee1a9a872fbcf39,

title = "Service failures in hotels : do the hotel brand and staff ethnicity matter to Chinese consumers?",

author = "Hsu, {Cathy Hui-chun} and Karin Weber and B. Sparks",

year = "2013",

language = "English",

note = "Biennial Conference of International Academy for the Study of Tourism ; Conference date: 01-01-2013",

}

Service failures in hotels : do the hotel brand and staff ethnicity matter to Chinese consumers? / Hsu, Cathy Hui-chun ; Weber, Karin; Sparks, B.
2013. Paper presented at Biennial Conference of International Academy for the Study of Tourism.

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research