Service failures in hotels : do the hotel brand and staff ethnicity matter to Chinese consumers?

Cathy Hui-chun Hsu, Karin Weber, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic research

Original languageEnglish
Publication statusPublished - 2013
EventBiennial Conference of International Academy for the Study of Tourism -
Duration: 1 Jan 2013 → …

Conference

ConferenceBiennial Conference of International Academy for the Study of Tourism
Period1/01/13 → …

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