Service failure events : understanding the flow of effects in a multiple service provider setting

Karin Weber; B. Sparks

Service failure events : understanding the flow of effects in a multiple service provider setting

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research

Original language	English
Publication status	Published - 2006
Event	Association of Consumer Research - Latin America Conference [ACR - Latin America] - Duration: 1 Jan 2006 → …

Conference

Conference	Association of Consumer Research - Latin America Conference [ACR - Latin America]
Period	1/01/06 → …

Cite this

@conference{364d857ec619420b8869f257552a21c5,

title = "Service failure events : understanding the flow of effects in a multiple service provider setting",

author = "Karin Weber and B. Sparks",

year = "2006",

language = "English",

note = "Association of Consumer Research - Latin America Conference [ACR - Latin America] ; Conference date: 01-01-2006",

}

Service failure events : understanding the flow of effects in a multiple service provider setting. / Weber, Karin; Sparks, B.
2006. Paper presented at Association of Consumer Research - Latin America Conference [ACR - Latin America].

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research