Service failure and recovery in an all-suite hotel/serviced apartment context: A case study

Karin Weber

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)
Original languageEnglish
Pages (from-to)195-199
Number of pages5
JournalJournal of Travel and Tourism Marketing
Volume26
Issue number2
DOIs
Publication statusPublished - 26 Nov 2009

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Marketing

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