Service capability and performance of logistics service providers

Research output: Journal article publicationJournal articleAcademic researchpeer-review

207 Citations (Scopus)

Abstract

Drawing on the resource-based view of the firm, this study empirically examines if there exist different types of logistics service providers (LSPs), and whether the types differ in service performance. The study results suggest that there are four discernable types of LSP, according to the service capability displayed by each type, and that differences in service performance exist between the types. The implications of the results are discussed and suggestions for further research in LSPs are offered.
Original languageEnglish
Pages (from-to)385-399
Number of pages15
JournalTransportation Research Part E: Logistics and Transportation Review
Volume40
Issue number5
DOIs
Publication statusPublished - 1 Jan 2004

Keywords

  • Capability
  • Logistics services
  • Performance
  • Resource-based view

ASJC Scopus subject areas

  • Business and International Management
  • Transportation
  • Management Science and Operations Research

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