Seeking a second chance: A study on rehabilitated offenders’ attitudinal transformation and career construction

Rehabilitated offenders, typically first-time or minor offenders who have completed rehabilitation programs, could help address the ongoing labor shortages in the tourism and hospitality industry. Despite their potential, the psychological challenges they encounter when seeking employment in the industry are largely unexplored. With support from the Hong Kong Government's Correctional Services Department, this study uses a qualitative approach to examine rehabilitated offenders' attitudes toward hospitality careers. Through consultative interviews and focus group discussions, it explores the impact of a career orientation program based on the three functions of attitudes (knowledge, adaptive, and value-expressive) and career construction theory. Initially, most participants showed disinterest and lacked confidence due to concerns of employer acceptance. Nonetheless, the program positively shifted these attitudes, as evidenced by proactive responses and job applications. This study provides theoretical insights into psychological changes and practical guidance for hotel managers and policymakers, with far-reaching implications.