Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders

Purpose: Although the unique job characteristics of the hospitality industry present opportunities for the inclusion of rehabilitated offenders, which bring societal and economic benefits, this area remains underexplored in the hospitality literature. This study addresses this gap by examining the factors influencing the employment of rehabilitated offenders and analyzing the conditions under which their employment can be successful. Design/methodology/approach: The research framework transitions from broad to specific. Using a constructivist grounded theory approach, the study conducted interviews with expert panels, including representatives from the government’s correctional services; senior hotel managers; and academics in criminology, sociology and hospitality management. Findings: The study indicates that senior managers generally support hiring rehabilitated offenders in the hospitality industry primarily due to labor shortages. However, perceived reoffending risks vary across departments. Criminology and sociology experts analyzed these findings, identifying conditions for successful employment in hospitality. Social implications: Socially, the findings highlight the potential for the hospitality industry to play a crucial role in the reintegration of rehabilitated offenders, thereby reducing recidivism while promoting social inclusion. This scenario can lead to a more inclusive society where individuals with criminal records are given a second chance to contribute positively. Originality/value: This study identifies challenges in using rehabilitated offenders and examines managerial perspectives. It transitions from general observations to specific insights from senior managers and academic experts, enriching the understanding of career dynamics, human capital and labor markets in hospitality. It also offers practical guidance for integrating and recruiting individuals with criminal records.