Risk management and coordination in service supply chains: Information, logistics and outsourcing

Tsan Ming Choi, Stein W. Wallace, Yulan Wang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

77 Citations (Scopus)


A service supply chain, which is a system formed by a network of suppliers, service designers, service providers and other service partners, aims to transfer available scarce resources into services and deliver them to satisfy customer needs. It is a known fact that service supply chain management is playing a more and more important role in modern economies. However, the unique features of service supply chains also create new challenges that call for proper management of the respective operations. In particular, how to coordinate a service supply chain with risk considerations is a critical issue. In this paper, we concisely examine coordination and risk management challenges in service supply chain systems. We also introduce the technical papers featured in the special issue.
Original languageEnglish
Pages (from-to)159-164
Number of pages6
JournalJournal of the Operational Research Society
Issue number2
Publication statusPublished - 1 Feb 2016


  • coordination
  • information management
  • logistics services
  • risk management
  • service outsourcing
  • service supply chain management

ASJC Scopus subject areas

  • Management Information Systems
  • Strategy and Management
  • Management Science and Operations Research
  • Marketing


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