Knowledge and its management are generally recognised as a strategic asset that provides organisations with a competitive edge. Prior research demonstrates that knowledge sharing (KS) is crucial because it helps organisations promote best practice, facilitate knowledge creation and enhance effectiveness. Although there is a growing realisation that KS is critical to knowledge creation and organisational performance, this is still an emerging area of inquiry whose key variables, relationships and implications for tourism organisations are not yet clear. In this paper, key concepts of knowledge, organisational knowledge, knowledge management (KM) and KS are reviewed. This paper would be of interest to readers who would like to understand more about how KM and KS can be applied to tourism.
- knowledge management
- knowledge sharing
ASJC Scopus subject areas
- Geography, Planning and Development
- Tourism, Leisure and Hospitality Management