Relationship marketing in China: Guanxi, favouritism and adaptation

Y. H. Wong, Yee Kwong Chan

Research output: Journal article publicationJournal articleAcademic researchpeer-review

141 Citations (Scopus)

Abstract

One of the hot research topics today is relationship marketing. However, little research has been carried out in understanding the complex concepts of Guanxi (relationship) in a Chinese society. This research describes a study to operate the constructs of guanxi and explores the importance of guanxi in relationship development in order to present a new Guanxi framework. A study of both Western and Chinese literature provides foundations of the Guanxi perspectives. The constructs of adaptation, trust, opportunism and favour are identified. Adaptation and trust are found to be positively correlated with sales stability and quality. Whilst, adaptation is negatively correlated with relationship termination costs. Both theoretical framework (a new perceptual map) and managerial implications are given. In addition, recommendations for future research are made.
Original languageEnglish
Pages (from-to)107-118
Number of pages12
JournalJournal of Business Ethics
Volume22
Issue number2
DOIs
Publication statusPublished - 1 Nov 1999

ASJC Scopus subject areas

  • Business and International Management
  • Business, Management and Accounting(all)
  • Arts and Humanities (miscellaneous)
  • Economics and Econometrics
  • Law

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