Relationship and contract issues of IT outsourcing - An empirical study in China

Cong Qi, Patrick Y.K. Chau

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review


Though experiencing remarkable growth, many outsourcing deals failed or suffered from serious problems. The literature has explored either the relationship or contract issues in IT outsourcing success, however, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. This study develops a conceptual model and empirically tests it through a cross-sectional survey in Mainland China. The data analysis results identify the dimensionalities of relationship, contract and IT outsourcing success. It further proved the causal relationships between these three constructs. Practically, it re-emphasizes the importance of relationship in IT outsourcing success and the fundamental role of contract in developing a sound relationship. It also gives some implications on how to evaluate IT outsourcing success in China, an emerging market for IT outsourcing.
Original languageEnglish
Title of host publication18th Americas Conference on Information Systems 2012, AMCIS 2012
Number of pages10
Publication statusPublished - 1 Dec 2012
Event18th Americas Conference on Information Systems 2012, AMCIS 2012 - Seattle, WA, United States
Duration: 9 Aug 201212 Aug 2012


Conference18th Americas Conference on Information Systems 2012, AMCIS 2012
Country/TerritoryUnited States
CitySeattle, WA


  • Contract
  • IT outsourcing success
  • Relationship

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Library and Information Sciences

Cite this